Shipping Policy

Last Updated: August 2025

At Zen Ops HQ™, we are committed to getting your orders to you as quickly and safely as possible. Please review our shipping policy below for important information about processing times, shipping methods, and delivery expectations.

Processing Time

Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing times may be extended to 3-5 business days.

Please note: Processing time is separate from shipping time and begins after payment is confirmed.

Shipping Methods and Timeframes

Domestic Shipping (United States)

Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
Express Shipping: 1-2 business days

International Shipping

International Standard: 10-21 business days
International Express: 5-10 business days

International shipping times may vary due to customs processing and local delivery services.

Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. We offer:

Free Standard Shipping on orders over $75 within the United States
Flat Rate Shipping options for most domestic orders
Calculated Shipping for international orders based on destination

Order Fulfillment

As a dropshipping business, your orders are fulfilled by our trusted supplier partners. This means:

Products may ship from different locations
Large orders may arrive in multiple packages
Each package will have its own tracking number
Delivery dates may vary between packages

Tracking Your Order

Once your order ships, you will receive:

Email confirmation with tracking information
Tracking number(s) for each package
Carrier information (USPS, UPS, FedEx, etc.)

You can track your package directly on the carrier's website using the provided tracking number.

Delivery Information

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once an order has been processed.

Delivery Attempts

Most carriers will attempt delivery 2-3 times before returning packages to the sender. If you miss a delivery, contact the carrier directly to arrange redelivery or pickup.

Signature Requirements

Some high-value orders may require a signature upon delivery for security purposes.

International Shipping Details

Customs and Duties

International customers are responsible for:

All customs fees, duties, and taxes
Providing accurate customs information
Complying with local import regulations

Restricted Countries

We currently do not ship to certain countries due to shipping restrictions. Please, contact us if you're unsure about shipping to your location.

Shipping Issues

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately with your order number
Provide photos of damaged items/packaging
We will work with the carrier to resolve the issue
Replacement or refund will be provided as appropriate

Delivery Delays

While we work hard to meet estimated delivery times, delays can occur due to:

Weather conditions
Carrier delays
Customs processing (international orders)
High shipping volumes during peak seasons

Military and APO/FPO Addresses

We proudly support our military personnel and ship to APO/FPO addresses. Please note:

Delivery times may be extended
Some shipping methods may not be available
Additional documentation may be required

Contact Us

If you have questions about shipping or need assistance with your order, please contact our customer service team:

Email: wingedsupport@zenopshq.store
Response time: Within 24 hours during business days

Order Issues: Please have your order number ready when contacting us for faster assistance.

Policy Updates

This shipping policy can be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Thank you for choosing Zen Ops HQ™. We appreciate your business and are committed to providing excellent service to those who serve others.