Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1-3 business days. Shipping times vary by location: 5-7 business days for domestic orders and 10-15 business days for international orders. You'll receive tracking information once your order ships.

Do you ship internationally?

Yes, we ship worldwide! International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Why did my order arrive in multiple packages?

Some orders may arrive in separate packages as they're fulfilled by different suppliers to ensure faster delivery and product quality.

Orders & Returns

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. After this time, your order may have already been processed by our fulfillment center.

What is your return policy?

We offer a 30-day return policy for unused items in original condition. Return shipping costs are the customer's responsibility unless the item was defective or incorrect.

How do I track my order?

You'll receive a tracking number via email once your order ships. You can use this to track your package on the carrier's website.

Product Information

Are your products authentic?

Yes, all our products are sourced from verified suppliers and are 100% authentic. We carefully vet all our suppliers to ensure quality and authenticity.

Do you have the products in stock?

Our products are fulfilled by trusted suppliers who maintain inventory. Occasionally, items may go out of stock, and we'll notify you immediately if this affects your order.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods through our encrypted checkout system.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.

Customer Service

How can I contact customer service?

You can reach us via email at WingedSupport@Zenopshq.store or through our contact form. We typically respond within 24 hours during business days.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.